For orders 60 € or more, free regular shipping/delivery (HP, GLS or Overseas) guarantee to EU countries. EU orders under 60 € have a regular shipping/delivery fee by HP/Post and Overseas of 5,50 €.

DELIVERY TIMES

Regular delivery (HP/Post and Overseas)

Europe 4-12 working days

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us before contacting us.

There are certain situations where only partial refunds are granted:

* if the item is not in its original condition, is damaged or missing parts for reasons not due to our error.

* if the item is returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days but not more than 5.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

EXCHANGES

If you need to exchange your item, send us an email with a valid reason. Wait for our instructions then send your item to: ZOE Fashion Ltd., Samoborska cesta 134, Zagreb, 10090, Croatia. 

SHIPPING

To return your product, you should mail your product to: ZOE Ltd., Samoborska cesta 134, Zagreb, 10090, Croatia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.